Looking to start a return?

Call us at +1 (800) 210–0132 or send us an email at info@maxwarehouse.com with your Order Number and let us know about the reason for return. Our Experience Makers will provide a response in no longer than 24 hours after receiving the return request.

24hrs response
24hrs response
We respond to your inquiries
as quickly as we can.
Excellent Customer Service
Excellent Customer Service
Our Experience Makers team will assist you
throughout the entire process.
Within 30 days
Within 30 days
Start your return process within 30 days
of delivery to simplify the process.
What’s our return policy?
The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below. Refunds will be applied to your account once the item has been received and inspected by our warehouse.

Non-Returnable Items:
• Grocery and Food Items.
• Pet Food.
• Hazardous materials (Hazmat).
• Pillows.
• Products with shelf life/ expiration dates.
• Products with engines. (Generators and power equipment)
• Outdoor Equipment and Power Tools.
• Outdoor Living and furniture.
• Heaters and cooling supplies.
• Special Orders (Commercial Orders for Vendor Negotiated Discounts).
• BBQ grills.
• Oversize items.
• Items including over 50lbs.
• Items that require special delivery (LTL shipments).
How to qualify for a return?
To qualify for a general return, the item(s):
• Must be in resellable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
Voluntary returns may incur a cost to the customer depending on the size and type of product.
For the item to arrive at our distribution center in saleable condition, please repackage it exactly as it was delivered. In addition to the original packing slip, all return packages must include a blank warranty card, manuals, and accessories.
It is recommended that you obtain a tracking number from the carrier when returning a package, so you can trace its progress until our distribution center receives it. In the event that a package is refused, undeliverable, or marked as unclaimed, it will be refunded once it is received back at our distribution center. We will process returned items and refund your payment method within the next 7 business days.
If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132. We’ll be happy to help and hope to see you soon!
P.S. – If you are unhappy with your order, make sure to contact our team and let them know how you feel. We’ll do our best to turn your frown upside down!
Restocking Fee Policy
Refunds will be applied to your account once the item has been received and inspected through our warehouse, the amount of the refund will be subject to our RESTOCKING FEE POLICY, see the table below to understand more about return conditions and applicable fees. Please note shipping is non-refundable.
No restocking fees & full refund
• If you change your mind about your purchase and you return the item in its original condition (unopened).
35% refund of the item’s price
• If you change your mind about your purchase and you return the item opened and damaged box.
50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use/ defective/ damaged/leaking liquids/busted or broken.
Commercial Sales Policy
Our commercial sales are final. We do not offer refunds or returns to our commercial clients. Please contact your sales representative for further information regarding your order or for specific business benefits provided by our Max Pro program.
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Frequently Asked Questions

Max Warehouse gives you a 30-day time frame after receiving your order to begin a return process.

Just about all items are eligible for returns within the stated time frame for a refund or for a replacement order, items conditions must be:

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

A restocking fee is a percentage of the item’s price; depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee.

Full refund and no restocking fees
• If you change your mind about your purchase and you return the item in its original condition (unopened)
• If you change your mind about your purchase and you return the item opened and damaged box.
50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use, defective, damaged, leaking liquids, busted or broken.

Please send us a picture of how the product was received to our email address: info@maxwarehouse.com. Based on this information, we will assess the damage and get back to you as soon as possible with the most effective resolution.

We have you covered, you will be able to automatically apply for a replacement order or a refund. (Within 30 days of receiving by contacting our Experience Makers)

1. Call us at +1 (800) 210 – 0132 or send us an email at info@maxwarehouse.com

a. Provide Order # in subject line.

b. Provide reason for return in body of email.

2. Our Experience Makers will provide a response in no longer than 24 hours after receiving the return request.

We recommend using the box the shipment was sent in originally. If you’re using the return label that we provided, print the label, attach it to the outside of the shipment box, and drop it off at our carriers nearest location.

Order cancellations are allowed up to 45 minutes after receiving your order confirmation email. After that time, it is no longer possible to cancel the order or stop the shipment. If you wish to cancel your purchase, you may do so through your account profile or by contacting one of our Experience Makers during business hours.

Your order will be refunded once it is received back at our distribution center.
We will process returned items and refund your payment method within 24-48 hours of receipt.

We are here to assist you, call us at +1.800.210.0132lacing an order, you will receive your purchases quickly and timely. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order.

By confirming your correct shipping address before placing an order, you will receive your purchases quickly and timely. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order.

Your products may be shipped from different warehouses, which means they could be delivered at different times. Tracking numbers will be provided for each package so that you can review them via email. Please call us at +1.800.210.0132 if you need further assistance finding your products.

Trust and credibility are our top priorities at Max Warehouse and are the foundation of our positive reputation. Our customer reviews and feedback show our commitment to providing genuine and reliable products. We have earned the trust of countless homeowners, DIY enthusiasts, and businesses who have made us their go-to source for their improvement needs. With an easy-to-use website, secure payment methods, and excellent customer service, Max Warehouse is a legitimate and reliable destination for all your home and business improvement projects.

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