Shipping Policy

• Orders of $99 or more (before tax, fees, or shipping) if they weigh 150 lbs or less.
• Some items may have extra charges if they’re heavy, oversized, or need special handling. These charges will be shown on the product page and in your cart.
• Free shipping applies only within the contiguous United States. We don’t ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
• PO Boxes aren’t supported and may cause delays.
• Please take note that shipping times start once the order has been processed and shipped.

Your shipping rate depends on the method, service level, and total weight of your order. Please note that shipping charges are non-refundable.

To keep costs clear upfront, all items requiring special delivery are clearly marked on their product pages and in your shopping cart. Enter your ZIP code at checkout to see estimated delivery dates and shipping costs before completing your order.

We work with UPS, FedEx, and USPS. Available options:

• Standard: 1–5 business days after processing
• 2-Day: 2 business days after processing
• 1-Day: 1 business day after processing
• LTL freight: 7-10 business days (eligible for commercial orders weighing > 250lbs)

Orders usually take 0–2 business days to process before shipping. Overnight shipping is not available. Shipment times are in business days (Monday through Friday, excluding weekends and holidays) and are subject to carrier cut-off times and warehouse turnaround times.

Our handling process generally takes 0 to 2 days, but be aware that external influences may delay the processing of your order. Email notifications will be sent to you regarding the product’s expected shipping date.

• We currently ship only within the contiguous United States.
• We do not ship to APO/FPO addresses or U.S. territories (Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, Virgin Islands)
• Orders cannot be rerouted once placed due to tax rules. If you need to change the address, you must cancel the order within 45 minutes and place it again. If you have any questions, feel free to get in touch with us.

After placing your order, you’ll receive a confirmation email right away. A second email will follow with your expected shipping date. Once your order ships, we’ll send your tracking number so you can monitor delivery. We recommend keeping these emails for your records until your order arrives.

You can cancel your order within 45 minutes of receiving your confirmation email. To cancel, log into your account or call one of our Experience Makers during business hours. After 45 minutes, cancellations are no longer possible, as the order has already entered processing or shipment.

If you notice damage while the carrier is present, do not accept the delivery. Take photos of the damage, request a copy of the carrier’s paperwork (if available), and refuse the shipment. Then, contact our Customer Service team to arrange a replacement or refund if applicable. Learn more in our Return Policy.

If you discover damage after delivery, notify us within 30 days of receiving the product and provide photos. You can start a return online or contact our Customer Service team for help. Please note that if the product has been installed or altered, we cannot process damage-related claims.