Frequently Asked Questions

Even though Hawaii, Puerto Rico and Alaska are part of the United States as any other state, at this moment, we do not have coverage to these cities.

We would like to share with you that at this point we are an online store exclusively. Therefore, we do not count with a physical store for walk-ins and our products are shipped from different warehouses within the United States.

At this moment, we do not have overnight shipping, however we have different shipping options (available at the checkout page) so you can choose the one that works for you the best.

Part of ensuring quick delivery is that we work very quickly getting orders processed as soon as we receive them. Once an order has been placed, you have a 45-minute window to cancel after receiving an emailed order confirmation by clicking on the link found on your order confirmation email (or you can call us during that time if during business hours). After that time, we can’t cancel the order or stop the shipment anymore.

Please send pictures of how the product was received to our email: With this information, our experience makers Will evaluate the damage and will contact you back as soon as possible with the best resolution.

You can initiate a return within 30 days of receipt for a refund using the following link:

Our main warehouse is located in Sacramento, CA. However, we ship from different warehouses throughout the US.

At the moment we don't have international shipping, we are able to ship to the United States only (With the exception of Hawaii, Puerto Rico and Alaska)

We recommend waiting for 48 hrs. to make sure the package will be delivered to the shipping address. If after 48 hours you have not received the package, please contact the carrier so they can provide further information on where the package can be. If no solution is provided, contact us by phone, chat or email and we’ll be more than glad to help you.

We cover 30 days from the date of purchase for all claims (damaged, defective, etc.) After 30 days, please contact the manufacturer for further warranty information.

Our Standard Shipping and delivery process takes between 4-7 business days. The order takes 1-2 business days to be shipped by our warehouse and another 2-5 business days to be delivered by the carrier to the shipping address.

We would like to inform you that we work with an automatic system for the handling process. Therefore, the carriers are randomly selected between UPS, FedEx and USPS. Usually, FedEx uses a hybrid shipping service in which they pick up packages from our warehouse, start the shipping and once they arrive in the city of the destination, they hand the packages off to the U.S. Postal Service (USPS) for the final delivery to the end customer. But most of our packages are currently being delivered by UPS.

You can find it easily on the order confirmation we sent to your email address, we recommend you to always check your promotions or spam folder if you don´t have the email on you regular inbox. If after checking the email you still don´t have the order number, you can contact our Experience Makers and with your email address you use to male the purchase we can locate the order.

No, you may only use one discount code at the time and products that get a bulk discount applied automatically don't qualify for additional discount codes either. You may save your additional discount code for your next order.

  • 1. You confirm your order and get the confirmation email
  • 2. We send the order details to our warehouse to fulfill your order and this process is called Handling process which takes 1-2 days, and it is initiated the same day if the order was placed before our cut off times and the next business day if the order was placed at or after our cut off time
  • 3. Once you order is packed and ready to be picked by the carrier
  • 4. Once it is picked you get the tracking number confirmation via email and the transit updates via email until delivered.

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