Where is Max located?

Our main warehouse is located in Miami, FL. However, we ship from 14 different warehouses within the contiguous United States.

Do you have physical stores?

We are exclusively an online store. Our products are shipped from various warehouses in the United States. We do not have a physical store for walk-ins.

Where do you ship to?

We only ship within the contiguous United States. International shipments and U.S. territories outside the contiguous United States are excluded from our shipping policy.

Why did the price of a product change?

Prices for our products are subject to change without notice. These adjustments reflect factors such as market conditions, supplier costs, or promotional updates.

How can I apply my 5% OFF discount code?

To use your discount, copy and paste it and proceed to checkout. Promo code insert options can be found below the shipping methods and above your order total. The 5% OFF discount is one-time use only and expires within 30 days of receipt. You can only use one offer per purchase.

Can I combine discounts?

You can only use one offer per purchase. Gift cards, bulk discounts, promo codes, and Max Points redemptions cannot be combined.

How to convert your Personal Account to a Business Account?

To convert your personal account to a business account: log in to your account and enter your dashboard, then scroll to the bottom of the page where you will find a banner to convert your account. Note that Max Rewards points will be automatically disabled upon upgrade, and the conversion cannot be reversed.

Do you have overnight shipping?

Currently, we do not offer overnight shipping, but we have other shipping options including standard (1-5 business days), 2-day, and 1-day delivery.

What are the estimated time frames for each shipping type?

Max Warehouse partners with UPS, FedEx, and USPS. Available shipping types: Standard delivery (1-5 business days), 2-day delivery, 1-day delivery, and LTL shipments (1-5 business days, for commercial orders over 150 lbs).

How does the entire handling and shipping process work?

Once you place your order, you receive a confirmation email with your order number. Orders placed before the cutoff time are processed the same day; after cutoff, the next business day. Handling takes 0 to 2 days. When packed, the carrier is notified and you receive a tracking number by email.

Can I choose the carrier to deliver my package?

Since we use an automatic system to handle packages, you cannot choose your delivery carrier. Carriers are randomly selected from UPS, FedEx and USPS. Most packages are delivered by UPS.

How can I initiate a return?

Returns can be made within 30 days of receiving your order. Please check our returns policy for more details.

Can I cancel my order?

Order cancellations are allowed up to 45 minutes after receiving your order confirmation email. After that time, it is no longer possible to cancel the order or stop the shipment.

I received a damaged product, what do I do now?

Please send a picture of how the product was received to info@maxwarehouse.com. Based on this information, we will assess the damage and get back to you as soon as possible with the most effective resolution.

My package was marked as delivered, but I haven't received it yet. What should I do?

Wait 48 hours from the estimated delivery date. Then contact the carrier if the package still hasn't arrived. If no solution is provided, contact us by phone, chat, or email.

How do I find my order number?

Your order number can be found in the order confirmation email you received after purchasing. If not in your inbox, check your promotions or spam folders. Alternatively, contact our Experience Makers with the email address you used.

There is no packing slip on my order, where can I find it?

To request a packing slip, please contact our Experience Makers and we will send it to you via email.

Do you offer warranty on your products?

We cover 30 days after you receive your item for all claims (damaged, defective, etc.). After 30 days, please contact the manufacturer for further warranty information.

Can I exchange a product for a different one, or for the same item in another color?

No. We do not process product exchanges under any circumstances. All such cases are treated as new purchases and separate returns. Returns may be subject to shipping and restocking fees depending on the item's condition.

Contact Us

Our Experience Makers are here to help with product questions, order tracking, returns, and more. We're available Monday - Saturday, 9:00 AM to 8:00 PM EST, to make your experience smooth and hassle-free.

Self-service options

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Let's get in touch

Live Chat +1 (800) 210-0132 [email protected]

For supplier compliance inquiries, contact
[email protected]

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Fulfilment Center

Your satisfaction is our top priority, and we understand the value of transparent and efficient communication. At Max Warehouse, we're more than just retailers – we're Experience Makers. Our dedicated customer service representatives are not only knowledgeable but also experienced in creating exceptional interactions. They are always ready to promptly address any concerns, answer questions, or offer expert advice tailored to your specific needs.