At Max Warehouse, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns on goods that are returned in new condition and original packaging, within 30 days from the receiving date. Refunds cover the cost for the product only and do not include shipping charges. The cost of return shipping is not included. Please call Max Warehouse Customer Care to arrange for the return of products ordered.
We reserve the right to refuse refunds on personal use products for any reason.
In the unfortunate event that we have provided you with an incorrect, damaged or defective item, we will provide a return shipping label.
In the case of returns required due to damage during shipping, defective items, or receipt of incorrect items:
Please examine the box and all contents for any signs of defective or damaged products immediately upon receipt of shipment. If possible, please inspect for damage at the time of delivery, refuse any packages that are damaged, and notify Max Warehouse Customer Care. Max Warehouse will replace any damaged or defective items that do not carry a manufacturer's warranty. Replacements and exchanges for items under warranty must be provided by the manufacturer. If you require assistance in utilizing the manufacturer’s warranty, please reach out to Max Warehouse Customer Care, as we are happy to assist you in this process.
To request a return, you may contact us through the following channels:
Call to speak with one of our Customer Care representatives. We are open from 6:00AM-5:00PM PST, Monday to Friday. You can reach us at +1.800.210.0132.
E-Mail us at firstname.lastname@example.org please include “RETURN” and the order number in the subject line.
CHANGING OR CANCELING YOUR ORDER
An order cannot be canceled once it has been submitted. Your order will be shipped and the tracking information will be sent by email 24 hours after it was placed.