What’s our return policy?
The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below. Refunds will be applied to your account once the item has been received and inspected by our warehouse. If you are a business please review our commercial sales policy here.
Non-Returnable Items:
• Grocery and Food Items.
• Pet Food.
• Hazardous materials (Hazmat).
• Pillows.
• Products with shelf life/ expiration dates.
• Products with engines. (Generators and power equipment)
• Outdoor Equipment and Power Tools.
• Outdoor Living and furniture.
• Heaters and cooling supplies.
• Special Orders (Commercial Orders for Vendor Negotiated Discounts).
• BBQ grills.
• Oversize items.
• Items including over 50lbs.
• Items that require special delivery (LTL shipments).
• Pet Food.
• Hazardous materials (Hazmat).
• Pillows.
• Products with shelf life/ expiration dates.
• Products with engines. (Generators and power equipment)
• Outdoor Equipment and Power Tools.
• Outdoor Living and furniture.
• Heaters and cooling supplies.
• Special Orders (Commercial Orders for Vendor Negotiated Discounts).
• BBQ grills.
• Oversize items.
• Items including over 50lbs.
• Items that require special delivery (LTL shipments).
How to qualify for a return?
To qualify for a general return, the item(s):
• Must be in resellable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
• Voluntary returns may incur a cost to the customer depending on the size and type of product.
For the item to arrive at our distribution center in saleable condition, please repackage it exactly as it was delivered. In addition to the original packing slip, all return packages must include a blank warranty card, manuals, and accessories.It is recommended that you obtain a tracking number from the carrier when returning a package, so you can trace its progress until our distribution center receives it. In the event that a package is refused, undeliverable, or marked as unclaimed, it will be refunded once it is received back at our distribution center. We will process returned items and refund your payment method within the next 7 business days.If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132. We’ll be happy to help and hope to see you soon!P.S. – If you are unhappy with your order, make sure to contact our team and let them know how you feel. We’ll do our best to turn your frown upside down!
• Must be in resellable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
• Voluntary returns may incur a cost to the customer depending on the size and type of product.
For the item to arrive at our distribution center in saleable condition, please repackage it exactly as it was delivered. In addition to the original packing slip, all return packages must include a blank warranty card, manuals, and accessories.It is recommended that you obtain a tracking number from the carrier when returning a package, so you can trace its progress until our distribution center receives it. In the event that a package is refused, undeliverable, or marked as unclaimed, it will be refunded once it is received back at our distribution center. We will process returned items and refund your payment method within the next 7 business days.If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132. We’ll be happy to help and hope to see you soon!P.S. – If you are unhappy with your order, make sure to contact our team and let them know how you feel. We’ll do our best to turn your frown upside down!
Restocking Fee Policy
Refunds will be applied to your account once the item has been received and inspected through our warehouse, the amount of the refund will be subject to our RESTOCKING FEE POLICY, see the table below to understand more about return conditions and applicable fees. Please note shipping is non-refundable.No restocking fees & full refund
• If you change your mind about your purchase and you return the item in its original condition (unopened).
35% refund of the item’s price
• If you change your mind about your purchase and you return the item opened and damaged box.50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use/ defective/ damaged/leaking liquids/busted or broken.
• If you change your mind about your purchase and you return the item in its original condition (unopened).
35% refund of the item’s price
• If you change your mind about your purchase and you return the item opened and damaged box.50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use/ defective/ damaged/leaking liquids/busted or broken.
Commercial Sales Policy
• All of our commercial sales are final, we do not offer refunds or returns.• Cancellation Window: Commercial customers may cancel an order within 45 minutes of placing it. Once this timeframe elapses, the handling process commences, and cancellation is no longer possible.• Vendor lead time: If a commercial customer has discussed and accepted a special vendor lead time for order delivery, the order cannot be canceled. These terms are considered binding agreements and are not subject to cancellation.Please contact your sales representative for further information regarding your order or for specific business benefits provided by our Max Pro program.
