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Frequently Asked Questions

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At Max, we want to make your life easier, which is why we have selected all categories that we know will make your life easier when it comes to recurrent purchases. Check them out here If there is an item you would like to subscribe to that isn't available for subscriptions, contact our experience makers!

Log into your Max account and click on subscriptions under “My Account”. Select the active tab to view your current active subscriptions and select any of them to proceed with the subscription cancellation.
Note: If the subscription is canceled prior to the next order date, it will be effective immediately. If there are any shipments in progress, the subscription will be canceled after final shipments are delivered.

Yes, you can cancel your subscription within any given timeframe at no additional cost.

This will happen if a specific item is out of stock, or we weren't able to charge your credit card successfully. If its either of these, expect to receive a call from our Experience Makers to help you find a solution.
Note: You will not be charged for either instance, and the next delivery will arrive on your selected frequency.

Product pricing fluctuates from time to time, if this happens to one of your subscription items, don't think twice to reach out to our experience makers for additional support.