Dedicated Customer Service
Hello, it’s nice to have you here! As MAX customer service representatives, we are known as the Experience Makers. If you have any questions, please do not hesitate to contact us.
We can assist you with anything from placing an order to inquiries regarding our site or discounts! We can be reached Monday through Saturday between 9:00 AM - 8:00 PM EST +1 (800) 210-0132.
Find the right product
We’re here to resolve all your product inquiries.
Help with order and delivery
We can walk you through the entire purchase process!
Bilingual assistance
Our Experience Makers speak fluid English and Spanish.
Program assistance
We can walk you through any of our programs benefits.
Max Rewards FAQ
How do I join Max Rewards?
Create an eligible personal Max Warehouse account and enroll through the Max Rewards portal. Membership is free.
Is Max Rewards free?
Yes. There is no membership fee to participate in Max Rewards.
How do I earn points on purchases?
Your earning rate depends on your membership tier:
- Bronze: 1 point per $1 spent
- Silver: 1.25 points per $1 spent
- Gold: 1.50 points per $1 spent
When are points added to my account?
Points earned from purchases are added to your Max Rewards account after the order has been fulfilled. Paid orders that have not yet been fulfilled will not receive points until fulfillment is completed.
How do I move from Bronze to Silver?
Complete 3 qualifying orders to become eligible for Silver status. No minimum spend is required.
How do I move to Gold?
Gold requires 5 or more qualifying orders and at least $300 in qualifying spend.
How much are my points worth?
Current standard reward values are:
- 200 points = $5 OFF
- 300 points = $10 OFF
- 400 points = $15 OFF
- 500 points = $20 OFF
What birthday reward do I receive?
Birthday rewards depend on your current tier:
- Bronze: 200 points
- Silver: 400 points
- Gold: 600 points
How does Refer a Friend work?
Your referred friend receives $10 OFF their first qualifying order of $50 or more. The referred friend must complete the qualifying purchase through the unique referral link sent by the referring Max Rewards member for the referral to be properly tracked.
Once the referred customer completes that qualifying purchase, you receive a $15 discount, equivalent to a 400-point reward value. Referral rewards are valid for 12 months from the date they are earned.
Where can I check my points and tier?
Log in and open the Max Rewards portal to view your available points, activity, and membership tier.
Do Max Points expire?
Yes. Max Points expire 12 months from the date they are earned. In addition, any remaining Max Points may expire after 12 consecutive months of account inactivity, even if individual points have not yet reached their standard expiration date.
Can Max Rewards discounts be combined with other promotions?
Max Rewards discounts cannot be combined with promo codes, bulk discounts, gift cards, or other promotional offers.
What happens if I cancel or return an order?
Points earned or redeemed through the affected transaction may be adjusted. Eligible redeemed points may be restored after a cancellation or refund is processed, while points earned from purchases that are canceled, returned, or refunded may be removed.
Can business customers participate in Max Rewards?
No. Max Rewards is intended for personal-use customers. Eligible business customers should use Max Pro instead.
What happens if my personal account becomes a business account?
Max Rewards eligibility is discontinued, and accumulated Max Rewards points and benefits may be disabled or removed when an account is converted or reclassified as a business/Max Pro account.
