To qualify for free shipping

• Please note that some products may require shipping charges due to special delivery needs that result from factors such as product weight, size or special care and handling needed. You will be charged an additional shipping cost if the shipping service is not covered by our free shipping policy.

• You must be a resident of the contiguous United States. We do not ship to U.S. territories outside of the contiguous United States including Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands and APO/FPO addresses. Depending on your zip code, some restrictions may apply. Always check the shipping information on the cart and checkout pages.

• Your order must total $99 or more before any taxes, fees or shipping charges are added .

• Free shipping applies only to orders weighing up to 150 pounds that meet standard weight or cube requirements.

Please take note shipping times start once the order has been processed and shipped.

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Shipping Costs

The shipping method and level of service you choose, as well as your order’s total weight, will determine your shipping rates. Shipping charges aren’t refundable.

To avoid any surprises at checkout, we’ve made these surcharges as transparent as possible. We’ve done this by clearly marking all items that require special delivery on our product pages and shopping cart. Simply enter your zip code to get estimated arrival dates and shipping costs.

Shipping Types

Max Warehouse partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, and USPS.

The following shipping types are available:

• Standard delivery: 1-5 business days (after shipping)

• 2-day delivery: 2 business days (after shipping)

• 1-day delivery: 1 business day (after shipping)

• LTL shipments: 1-5 business days (eligible for commercial orders weighing > 250lbs)


Shipment times are in business days (Monday through Friday, excluding weekends and holidays) and are subject to carrier cut-off times and warehouse turnaround times. Shipping times start once the order has been processed and shipped. There is no overnight shipping available at the moment.

Our handling process generally takes 0 to 2 days, but be aware that external influences may delay the processing of your order. Email notifications will be sent to you regarding the product’s expected shipping date.

Shipping Destinations

Currently, we only ship within the contiguous United States. The following U.S. territories are not eligible to receive shipping from us: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, Virgin Islands and APO/FPO addresses. Depending on your zip code, some restrictions may apply. Always check the shipping information on the cart and checkout pages.

Once your order has been placed, you cannot change your delivery address due to state tax laws. We apologize for the inconvenience this may cause. Please note that you must cancel your order within 45 minutes after placing it if you need to change the address. If you have any questions, feel free to get in touch with us

Shipping and Order Confirmations

As soon as your order is placed and confirmed, you will receive an email notification. Additionally, a second email pertaining to the expected shipping date will be sent. Upon availability, tracking numbers will be provided. Once your products are shipped, we recommend keeping them on hand.

Order Cancellations

Order cancellations are allowed up to 45 minutes after receiving your emailed order confirmation. You can cancel your purchase through your account profile or by calling one of our Experience Makers during business hours. Once that time has passed, we are no longer able to cancel the order or stop shipment.

Damaged Products

If you notice damage to a product while the carrier is on site, do not take possession of the affected product(s). The best thing to do is to take a picture of the damage, obtain copies of the paperwork from the carrier (if possible), and refuse delivery. You should then contact our customer service department to proceed with a replacement or refund if applicable. Learn more about our returns policy here.

If you notice damage after delivery, please notify us within 30 days of receiving the product, take pictures of the damage, and return the product online, or contact our customer service team. If the product has been installed or altered, we cannot assist with complaints about damages, including visible and material defects.

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Frequently Asked Questions

We partner with well-known shipping companies such as UPS, FedEx, and USPS. To ensure your belongings’ safety, all packages over $300 require a signature upon arrival.

Shipment times are shown in business days (Monday through Friday, excluding weekends and holidays) and are subject to the daily cut-off times set by each carrier, as well as warehouse turnaround times. Our handling process generally takes 0 to 2 days, but be aware that external influences may delay the processing of your order. Email notifications will be sent to you regarding the product’s expected shipping date. Delivery dates will vary depending on the shipping method you choose.


• Standard delivery: 1-5 business days (after shipping)
• 2-day delivery: 2 business days (after shipping)
• 1-day delivery: 1 business day (after shipping)
• LTL shipments: 1-5 business days (eligible for commercial orders weighing > 250lbs)

We offer FREE shipping on all orders over $99 (up to 150 lbs). Please note that some products may require shipping charges due to special delivery needs that result from factors such as product weight, size or special care and handling needed. You can verify shipping costs by entering your zip code in the shopping cart and the product page.

The shipping method and level of service you choose, as well as your order’s total weight, will determine your shipping rates. Shipping charges aren’t refundable. To avoid any surprises at checkout, we’ve made these surcharges as transparent as possible. We’ve done this by clearly marking all items that require special delivery on our product pages and shopping cart. Simply enter your zip code to get estimated arrival dates and shipping costs.

We ship within the contiguous United States. We do not ship to U.S. territories outside of the contiguous United States (including Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands and APO/FPO addresses).

The shipping of items to PO boxes is not available at the moment. Shipments are only made to residential and business addresses.

As soon as your order is placed and confirmed, you will receive an email notification. Additionally, a second email pertaining to the expected shipping date will be sent. Upon availability, tracking numbers will be provided. Once your products are shipped, we recommend keeping them on hand.

Once your order has been placed, you cannot change your delivery address due to state tax laws. We apologize for the inconvenience this may cause. Please note that you must cancel your order within 45 minutes after placing it if you need to change the address. If you have any questions, feel free to get in touch with us.

Currently, we do not offer overnight shipping, but we have other shipping options so you can choose the one that works best for you.

If you notice damage to a product while the carrier is on site, do not take possession of the affected product(s). The best thing to do is to take a picture of the damage, obtain copies of the paperwork from the carrier (if possible), and refuse delivery. You should then contact our customer service department to proceed with a replacement or refund if applicable. Learn more about our returns policy here.

If you notice damage after delivery, please notify us within 30 days of receiving the product, take pictures of the damage, and return the product online, or contact our customer service team. If the product has been installed or altered, we cannot assist with complaints about damages, including visible and material defects.

If you have any questions or concerns about our shipping policy, our dedicated Experience Makers team is ready to assist you. We are here to provide personalized support and address any inquiries you may have regarding shipping rates, delivery times, or tracking information. Your satisfaction is our priority, and we want to ensure that your shopping experience at Max Warehouse is nothing short of exceptional.

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