Cancellation Policy
We know plans can change. That’s why we give you a 45-minute cancellation window after you receive your order confirmation email.
How to Cancel
Cancel Online
- 1. Log in to your account
- 2. Go to your Account Dashboard
- 3. Open your order details
- 4. Select Cancel Items if it’s still within the 45-minute window
Cancel by Phone
Prefer to talk to someone? Call our Experience Makers during business hours (Monday–Saturday, 9:00 AM – 8:00 PM EST) and we’ll cancel your order if it’s eligible.
Important Notes
- Once the 45 minutes have passed, we can’t cancel or stop your shipment because processing begins right away.
- If you no longer wish to keep your order, follow our Return Policy to determine if your item is eligible for return.
Frequently Asked Questions
I just placed an order, can I cancel it?
Yes, if you’re within the 45-minute window after receiving your confirmation email.
