Max Pro Policy

Max Pro is designed to meet the needs of commercial customers with tailored policies, pricing, and dedicated support. This page consolidates the key details of Max Pro so you can access everything in one place.

For help or specific questions, contact:

• Max Pro Sales Team: (888) 992-3271
• Customer Service: (800) 210-0132

• Joining is free. Create an account through the Max Pro portal or sign up via the regular sign-in process.
• By joining, you agree to the applicable Max Warehouse Terms and Conditions.
• Max Pro accounts are not eligible to participate in the Max Rewards Program. By enrolling in Max Pro, customers acknowledge and agree that they waive any right to access or use the Rewards Program.
• Max Warehouse reserves the right to review account activity and usage at any time. Based on this review, we may take appropriate action in cases of misuse, abuse, or behavior that violates our policies. This includes, but is not limited to:

• Suspicious, fraudulent, or abusive activity
• Attempts to exploit pricing, discounts, or platform benefits beyond intended use
• Any attempt to access or misuse the Rewards Program while enrolled in Max Pro

In such cases, Max Warehouse reserves the right to:

• Revoke access to the account
• Restrict or block the customer’s ability to make purchases on Max Warehouse
• Remove any associated benefits or privileges without compensation
• Take any additional action deemed necessary to protect the platform and its customers
• Any attempt to access, use, or benefit from the Rewards Program while registered as a Max Pro account will be considered misuse of the program.
• If we detect that a business is using a personal account to access Max Rewards, we reserve the right to upgrade the account to a business account (Max Pro) without prior notice, as commercial entities are not eligible for the Rewards program.
• In such cases, all accumulated rewards points will be automatically removed from the account, without compensation.

• All commercial sales are final. Refunds or returns are not offered for buyer’s remorse (e.g., change of mind).
• Exceptions apply if an item:
  • Arrives damaged
  • Is defective
  • Differs from what was ordered
• In these cases, contact our Experience Makers at (800) 210-0132 or [email protected]. We may provide a refund, replacement, or return solution. For full details, review our complete return policy.

• Commercial customers can cancel an order within 45 minutes of placement.
• Cancellations can be made via account profile or by phone during business hours (Mon–Sat, 9:00 AM – 8:00 PM EST).
• After 45 minutes, orders enter processing and cannot be canceled.

• If a vendor lead time has been agreed to, the order cannot be canceled. These agreements are binding.

• Commercial customers follow the same Shipping Policy as all Max Warehouse customers. See our Shipping Policy for full details on methods, times, and costs.

Effective Date: June 1, 2023

• Pro Pricing provides exclusive tiers and discounts for verified business customers.
• Eligibility: Business verification required (registration documents or tax ID).
• Pricing Tiers: Discounts are based on order volume, average order value, and purchasing behavior. Customers are notified directly of their tier.
• Review: Accounts are reviewed regularly. Tiers may be adjusted based on performance and compliance with requirements. Max Warehouse reserves the right to adjust a customer's pricing tier or eligibility for the Pro Pricing feature based on the review results.
• Reseller Exclusion: Resellers are not eligible for Pro Pricing. Instead, they may access other programs. Resellers in Max Pro still receive benefits such as:
  • Personalized order assistance
  • LTL shipments (250+ lbs)
  • Tax exemptions
  • Bulk discounts on select products (see discounts here)
• Discount Combinations: Pro Pricing cannot be combined with promo codes, bulk discounts, or other offers.
• Max Rewards: Max Pro accounts are not eligible for Max Rewards. Any existing points are removed when upgrading.
• Updates: Max Warehouse may update or modify Pro Pricing at any time.

• Max Pro customers receive communication about eligibility, pricing tiers, and program updates.
• Account managers and Customer Service are available to answer questions.

We value your business and aim to provide a transparent and seamless ordering experience for products sourced directly from vendors/suppliers. Please review the following terms carefully.

1. Stock Availability & Verification

• All stock availability is subject to confirmation by the supplier and may change without prior notice.

2. Pricing & Order Confirmation

• Quoted prices are not guaranteed until the order is confirmed and paid, as suppliers may update pricing at any time.
• To secure your order at the confirmed rate, payment must be completed within 24–48 business hours of confirmation/quote received.
• If payment is not received within this timeframe, pricing and availability will need to be reconfirmed with the supplier.

3. Special Order & Out-of-Stock Items

Some items may require special sourcing or may be temporarily out of stock.

• These products are requested specifically for your order and may require additional lead time.
• As these are special-order items, inventory is not publicly available and is updated manually in our system.
• Once you are ready to proceed, please notify us so we can update inventory and secure the stock prior to payment.

4. Delivery Timeframes

• Delivery timelines are estimated and dependent on the supplier's processing and shipping schedules.
• While we strive to provide accurate timelines, delays may occur due to factors outside of our control (e.g., vendor delays, carrier issues, weather alerts).
• We will proactively communicate any updates regarding your order status.

5. Returns, Cancellations & Changes

• All vendor-sourced products are considered final sale and non-returnable.
• Once an order is confirmed with the supplier, cancellations or modifications may not be possible.
• Please ensure all product details, specifications, and quantities are accurate before confirming your order.
• By proceeding with the order, the customer acknowledges and accepts the estimated delivery timelines, as well as the possibility of delays due to vendor processing and shipping conditions.
• As these conditions are accepted at the time of purchase, orders cannot be canceled due to delays outside of our control.
• While we act as an intermediary with third-party vendors, we remain committed to supporting our customers and will make every reasonable effort to assist in resolving any issues that may arise.

6. Order Responsibility & Support

• While we act as an intermediary with third-party vendors, we will advocate on your behalf in case of any issues.
• If any inconvenience occurs with your order or delivery, our team will assist in coordinating with the vendor to reach a resolution.