Max Rewards Policy

Max Rewards is Max Warehouse’s free loyalty program designed for residential and personal-use customers. Members can earn points, unlock tier-based benefits, receive exclusive rewards, and access special promotions.

Commercial entities, businesses, resellers, and customers purchasing primarily for business or commercial purposes are not eligible for Max Rewards.

• Joining Max Rewards is free.
• To participate, customers must create and maintain an eligible personal Max Warehouse account.
• Customers can enroll through the Max Rewards portal or through the regular Max Warehouse account registration process.
• By joining Max Rewards, members agree to this Max Rewards Policy and any additional terms communicated in connection with specific rewards, promotions, or benefits.
• Max Rewards membership and benefits are associated with the member’s individual account and may not be transferred, shared, sold, or combined with another customer’s account.
• Max Warehouse reserves the right to review account activity and determine whether an account qualifies as a personal or business account.

If Max Warehouse determines that a business, commercial entity, reseller, or customer purchasing primarily for commercial purposes is using a personal account to participate in Max Rewards, Max Warehouse may reclassify the account as a business/Max Pro account. In such cases, Max Rewards eligibility may be terminated and accumulated points or benefits may be removed without compensation.

Max Rewards includes three membership tiers: Bronze, Silver, and Gold. Tier qualification and benefits are based on eligible account activity and the requirements applicable to each tier.

Bronze

• Entry requirement: create an eligible Max Rewards account.
• Points earning rate: $1 spent = 1 point
• Account registration / welcome bonus: 100 points

Silver

• Tier advancement requirement: complete 3 qualifying orders. No minimum spend requirement.
• Points earning rate: $1 spent = 1.25 points
• Welcome benefit: 200 points

Gold

• Tier advancement requirements: complete 5 or more qualifying orders and meet a minimum qualifying spend of $300.
• Points earning rate: $1 spent = 1.50 points
• Welcome benefit: 300 points

Tier welcome benefits are awarded when a member first qualifies for the applicable tier. Tier progress and current membership status can be viewed through the Max Rewards portal.

• Tier qualification is evaluated based on qualifying member activity.
• Tier status is valid for 12 months from the date the member qualifies for that tier. At the end of the applicable 12-month period, tier status will be re-evaluated based on qualifying activity completed during that period.
• Members who no longer meet the requirements for their current tier may be moved to another eligible tier.
• Max Warehouse reserves the right to correct or adjust tier status when orders are canceled, refunded, determined to be fraudulent, or otherwise found not to qualify under the program.

In addition to standard Max Rewards earning and redemption benefits, members may receive benefits based on their current membership tier.

Bronze members may receive:

• Double points during the first 7 days of membership
• First qualifying order bonus: 200 points
• Second qualifying order bonus: 300 points
• Birthday reward: 200 bonus points

Silver members may receive:

• Birthday reward: 400 bonus points
• 2x points during eligible promotional events
• Early access to select new products and sales
• Exclusive member discounts
• 200 bonus points on qualifying orders over $150
• Third qualifying order bonus: 400 points
• Access to select Max Warehouse sale events

Gold members may receive:

• Birthday reward: 600 bonus points
• 2x points during eligible promotional events
• Early access to select new products and sales
• Exclusive member discounts
• Bonus-point opportunities on select products and categories
• 350 bonus points on qualifying orders over $250
• Sixth qualifying order bonus: 600 points on qualifying orders over $250
• Access to select Max Warehouse sale events

Certain tier benefits may be available only during specified promotional periods, on qualifying products or orders, or subject to additional promotional terms. Promotional benefits, bonus-point offers, and multipliers may not be combined unless expressly stated otherwise in the applicable promotion.

Members may earn Max Points through qualifying purchases and other eligible activities.

Points earned on purchases

The standard points earning rate depends on the member’s current tier:

• Bronze: 1 point per $1 spent
• Silver: 1.25 points per $1 spent
• Gold: 1.50 points per $1 spent

Points earned through purchases are based on the member’s eligible tier at the time of the qualifying purchase. Points are awarded only after the order has been fulfilled. Orders that have been paid but have not yet been fulfilled will not receive points until fulfillment is completed.

Additional point-earning opportunities

Members may also earn points through eligible activities, including:

• Account registration: 100 points
• Product review submission: 100 points
• Review with photo: 50 additional points
• Review with video: 50 additional points
• Reading an eligible Max Tip article: 50 points
• Seasonal or promotional campaigns: up to 2x points or another promotional earning rate as advertised

Max Warehouse may add, remove, modify, limit, or temporarily offer point-earning activities at any time. Certain activities may be subject to frequency limits, validation requirements, qualifying criteria, or additional promotional terms.

Points may be withheld, reversed, or removed if an activity is canceled, refunded, duplicated, fraudulent, manipulated, or otherwise determined not to qualify.

Members may redeem available Max Points for eligible Max Rewards discounts. Current redemption values are:

• 200 points = $5 OFF
• 300 points = $10 OFF
• 400 points = $15 OFF
• 500 points = $20 OFF

• Minimum standard redemption: 200 points
• Maximum standard redemption per order: 500 points ($20 OFF)
• Available reward options may appear within the Max Rewards portal, the customer account, or during the checkout process.
• Max Warehouse reserves the right to modify available redemption levels, point requirements, reward values, or redemption methods in accordance with this Policy.

Rewards generated through Max Rewards are linked to the member account through which they were issued.

• Rewards may only be used by the eligible member and account that generated or received them.
• Rewards may not be sold, transferred, shared, copied, or exchanged between accounts.
• Attempts to use rewards generated through another customer’s account may result in the reward being rejected, the applicable order being canceled, or Max Rewards benefits being suspended or removed.
• Unless otherwise expressly stated, Max Rewards discounts may not be combined with promo codes, bulk discounts, gift cards, or other promotional offers.
• Additional restrictions may apply to specific rewards, promotions, products, brands, or categories.
• Max Rewards points and benefits have no cash value and cannot be exchanged for cash.

Members can review their available Max Points and activity by logging into their account and visiting the Max Rewards portal, or by contacting our Experience Makers. The portal may display:

• Current available points
• Points earned
• Points redeemed
• Promotional or bonus points
• Expired or adjusted points
• Current membership tier
• Progress toward another tier

• Max Points expire 12 months from the date they are earned.
• In addition, any remaining Max Points will expire after 12 consecutive months of account inactivity.
• For purposes of the program, qualifying activity may include eligible purchase or loyalty activity recorded through the member’s Max Rewards account.
• Tier qualification and tier status are also evaluated according to the applicable 12-month qualification period.
• Members are responsible for monitoring their available balance and account activity.

Eligible Max Rewards members may receive a birthday bonus according to their tier:

• Bronze: 200 points
• Silver: 400 points
• Gold: 600 points

• Members must provide an eligible birthday through their Max Rewards account or associated loyalty profile in order to receive a birthday reward.
• Birthday rewards are subject to program eligibility and may be limited to one birthday reward per member per calendar year.

Eligible Max Rewards members may participate in the Refer a Friend program.

Friend reward

• The referred friend receives a $10 discount toward their qualifying first purchase.
• The referred customer’s first qualifying order must be $50 or more.
• The referred friend must complete the qualifying purchase through the unique referral link sent by the referring Max Rewards member for the referral to be properly tracked.
• The referred friend’s $10 discount is valid for 12 months from the date it is issued.

Member referral reward

• After the referred friend successfully completes their first qualifying purchase, the referring Max Rewards member receives a $15 discount, equivalent to a 400-point reward value.
• The referring member’s referral reward is earned only after the referred customer completes the required qualifying purchase.
• Referral rewards are valid for 12 months from the date they are earned. Any unused referral reward will automatically expire after this period and cannot be reactivated or replaced.

Referral rewards may be denied, canceled, or removed if Max Warehouse determines that a referral is fraudulent, duplicated, self-referred, manipulated, associated with multiple accounts belonging to the same customer, or otherwise inconsistent with the intended purpose of the referral program. Additional referral terms or restrictions may apply.

If an order is canceled, returned, or refunded, Max Warehouse may adjust the member’s Max Rewards account to reflect the final qualifying transaction. This may include:

• Removing points earned from a canceled, returned, or refunded purchase
• Reversing bonus points associated with an order that no longer qualifies
• Adjusting tier progress or qualifying order counts
• Restoring eligible points that were redeemed toward an order that was subsequently canceled or refunded

• When applicable, points used on an eligible canceled or refunded order will be returned to the member’s Max Rewards balance after the applicable cancellation or refund has been processed.
• Partial refunds or returns may result in proportional or corresponding adjustments to points, rewards, tier progress, or promotional benefits.
• Members may contact our Experience Makers if assistance is required.

• Max Rewards is intended exclusively for eligible residential and personal-use customers.
• Businesses, commercial entities, resellers, and accounts used primarily for commercial purchasing are not eligible.
• Eligible business customers can explore Max Pro for benefits designed specifically for commercial customers.

If a personal account is converted or reclassified as a business/Max Pro account:

• Max Rewards eligibility will be discontinued.
• Max Rewards points and benefits associated with the account may be disabled or removed.
• The account will become subject to the eligibility requirements and benefits applicable to Max Pro.

Account classification may be reviewed based on account activity, purchasing behavior, or other relevant account information.

Max Warehouse reserves the right to review member activity and Max Rewards account usage at any time. Activity that may result in corrective action includes, but is not limited to:

• Attempts to exploit the program to obtain unauthorized discounts, points, rewards, or benefits
• Creating or maintaining multiple accounts to improperly obtain additional rewards
• Self-referrals or manipulated referral activity
• Fraudulent or manipulated reviews or qualifying activities
• Suspicious, excessive, or abusive purchasing activity
• Behavior consistent with business, bulk, resale, or other non-personal use
• Sharing, copying, transferring, selling, or attempting to use rewards generated through another member’s account
• Manipulating orders, returns, cancellations, or refunds for the purpose of obtaining rewards
• Any activity inconsistent with the intended use of Max Rewards

When Max Warehouse determines that misuse, abuse, or fraudulent activity has occurred, it may, at its discretion:

• Withhold, revoke, or remove points or rewards
• Adjust points balances or tier status
• Cancel or invalidate reward codes
• Reclassify an account as a business/Max Pro account
• Suspend or terminate Max Rewards membership
• Cancel orders associated with improper use
• Restrict participation in promotions or loyalty activities
• Restrict or block the customer’s ability to make purchases through the website when appropriate

Points or rewards removed as a result of fraud, abuse, ineligibility, or program misuse will not be compensated.

These measures are intended to maintain a fair and secure Max Rewards experience for eligible customers.

Max Rewards members may periodically receive access to:

• Bonus point events
• Tier-exclusive promotions
• Early access to select sales
• Exclusive member discounts
• New product access
• Special Max Warehouse sale events
• Category- or product-specific rewards
• Other limited-time loyalty benefits

• Promotions may include separate eligibility requirements, dates, thresholds, exclusions, earning rates, or redemption restrictions.
• Participation in Max Rewards does not guarantee access to every promotion or benefit.
• Members should ensure their account and communication preferences are current so they can receive applicable program information.

Max Warehouse reserves the right to modify, update, suspend, restrict, or terminate Max Rewards, in whole or in part, at any time. Changes may include, but are not limited to:

• Points earning rates
• Tier requirements
• Tier benefits
• Redemption values
• Point expiration rules
• Qualifying activities
• Referral benefits
• Promotional benefits
• Eligibility criteria
• Membership requirements
• Available rewards

When appropriate, significant program changes may be communicated through email, the Max Rewards portal, the Max Warehouse website, or other customer communication channels.

Continued participation in Max Rewards after updated terms become effective constitutes acceptance of the updated program terms.